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HELP CENTRE

  • What options do I have for delivery?
    Please add items into your basket at checkout to see the most up to date delivery options.
  • Where do you deliver to?
    We are UK based and at present we only ship domestically, in the longer term we hope to ship internationally.
  • How fast will my frame be delivered?
    This is all dependent on the delivery you choose, but we will always try and dispatch our frames within 1 to 3 working days as we want to give all our customers the best experience we can possibly offer.
  • How do I return my product?
    You can place a return by referring to our returns policy by clicking here. If you have any questions feel free to email us and we will get back to you as soon as possible.
  • What courier do you use for shipping your frames?
    For all UK and International orders we use Royal Mail. You can refer to their website to understand what days they deliver on. For UK orders we use Royal Mail 2nd Class Tracked Delivery for all orders and for International orders our customers are able to choose the delivery method they prefer.
  • What does the size of frame mean?
    We offer a multitude of sizes of frames, they are as follows: 4×6 Inches = 10×15 Centimetres 5×7 Inches = 13×18 Centimetres
  • Can your frames be hung on the wall as well as on surfaces?
    Our frames are largely for standing on surfaces, we will specify where they are for wall hanging on the listing and you will be able to visibly see the hooks in the product photography shown.
  • What materials are your photo frames made from?
    We use many different materials to make our photo frames, on the whole the materials used are sourced naturally. We largely use mango wood or MDF for the frame structure and then metal hooks to support the frame. Our frames also only have glass not plastic in the centre. Other materials we use also include mother of pearl and resin.
  • How do you package your photo frames?
    All of our frames are packaged with a cardboard outer box with barcode affixed, inside the frames are packed with a layer of bubble wrap, tissue paper and styrofoam to prevent any damage occurring. We also like to include a thank you card for all our customers.
  • My photo frame seems to have some impurities, would you be able to return it?
    As all of our products are 100% handmade, we ask that our customers are more understanding of the process made to create them and as a result each item is unique in it's own way. Our craftsmen strive to make everything perfect but naturally in this process there are going to be some small hopefully not noticeable discrepancies and we ask that our customers take that into consideration after seeing their purchase. If you are still dissattisfied with this you are more than welcome to return the item. You can read more about our returns policy by clicking *here*.
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