Terms and Conditions
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Get to know Veritas Commerce Group Limited
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If you access our website at www.veritascommercegroup.com and/or orders any products from us, you become bound by our terms and conditions. We encourage you to read these terms and conditions carefully before proceeding to navigate and/or order any items from our website.
We advise you to save on your device a copy of these terms and conditions to refer to in the future. If you have any questions you are more than welcome to contact us on our email address at veritascommercegroup@gmail.com
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All services provided by the Company are based on its present understanding of the law, practices and procedures at the date of this agreement. The Company is not responsible for any consequences arising from any future changes in law, practices or procedures.
The Customer relationship is with the Company and not with any other individual member or employee of the Company.
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​The following definitions are used in these terms:
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Customer, you : you are the customer accessing our website.
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Website : www.veritascommercegroup.com
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Seller, us, we : Veritas Commerce Group Limited, Company Number: 14593370.
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Website Operator : Veritas Commerce Group Limited Company. Number: 14593370.
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Website Host : Wix.com Ltd. Tel Aviv, 40 Namal Tel-Aviv st., Israel.
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The Company : Veritas Commerce Group Ltd.
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For customer services and for returns/cancellations you can contact us at veritascommercegroup@gmail.com​
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Making an order​
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ADDING TO YOUR CART : Choose the product(s) from our online store that you would like to purchase from our website (including the size and colour (where applicable) and the quantity (the default will be one (1) unit). If you would like to order any quantity greater than 20 units, please contact us at our email address where we will be able to assist you with your purchase. Select the option of 'Add to Cart'.
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CHECKING OUT YOUR ITEMS : Once you’ve finished adding to your cart all of the items that you’d like to purchase, click on the ‘My Cart’ icon in the top right hand corner. Review the contents of your cart in the ‘My Cart’ and ‘Order Summary’ sections and make sure that all of the items you have added are correct and any specifications including on volume, size and colour meet your requirements then click "Checkout".
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ACCESSING YOUR ACCOUNT OR ORDERING AS A GUEST : Enter into the box your email address. If you already have an account you will be asked to enter your password to log in or you can choose to continue as a guest without logging in. If you do not have an account you will be given the opportunity to register for an account or to continue as a guest. For detailed instructions refer to our Frequently Asked Questions.
SELECTING PREFERRED DELIVERY : Choose your preferred delivery method. Please note that not all delivery options are available for all products. It will also vary depending on the country your item is being delivered outside of the UK. For detailed instructions refer to our Frequently Asked Questions.
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MAKING PAYMENT : Choose your preferred payment type on our secure payment page. Whilst on your cart you will select checkout. You will then go on to the ‘Checkout’ page, whilst there once again review the products and specifications and then select checkout again. Your payment will be collected from you by us, the Seller. If required you should also enter any gift card/vouchers/promo codes on to this page. Upon receipt of your order an authorisation will be created on your account which will refer to our brand of Veritas Commerce Group Limited. This will contain your order information, billing information, shipping information and order details. Please note that some payment providers take a day or two to process payments. In these cases, the email is sent and the order appears in the Orders tab only after the payment is processed. This will show on your bank statement as a reservation of funds which allocates the money to your order but will not be taken until your order has been picked and processed. In the event that your order cannot be fulfilled, a request will be sent to your bank to cancel the authorisation. If the authorisation still remains after several days please contact your bank to request that they act upon the cancellation of the payment.
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ORDER ACKNOWLEDGEMENT : Once you have placed your order you will receive an email providing confirmation of the order details. Please be aware that the order acknowledgement is subject to stock availability and confirmation from Veritas Commerce Group Limited as indicated in the order confirmation.
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ORDER CONFIRMATION : After your order has been prepared and packaged you will receive an email confirming its acceptance. This email serves as validation that Veritas Commerce Group Limited has officially accepted the order, establishing the contractual agreement between you and Veritas Commerce Group Limited. By placing this order it is understood that you are legally capable of entering into this binding contract. Please note that this contract pertains solely to the items specified in the confirmation email you received. Any products ordered will only be dispatched once we are in possession of cleared funds.
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DETAILS AND COSTINGS OF PRODUCTS
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For detailed information about each of our products, please refer to our website.
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Please note the following:
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United Kingdom (UK) & European Union (EU) customers should be aware the total costs incurred include all applicable taxes. Total costs incurred may not include taxes that apply for customers outside the UK & EU.
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When you order from outside these regions please be aware that import taxes and duties may apply. You are responsible for the payment of these charges. Veritas Commerce Group Limited cannot be held responsible for these costs as they are beyond our control and outside your contract. For more information please contact the customs office in your area.
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Veritas Commerce Group Limited reserves the right to determine the prices of our products. Prices are subject to fluctuations due to various internal and external factors. Prices may also differ between our website and other online or offline outlets due to different operating costs.
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As we maintain a large inventory there may be instances of products being incorrectly labelled with regard to prices or details. If we identify such cases with products you have ordered, we will contact you to offer the option of cancelling the order or adjusting it at the corrected price. Please understand that Veritas Commerce Group Limited retains the right to refuse the sale of goods that have been incorrectly priced. A contract for purchase for any product is only entered into between the buyer and the seller once we accept your order and the price at which it is being sold.
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IMPORTANT INFORMATION
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Veritas Commerce Group Limited shall not be held liable for any direct, indirect, incidental or consequential damages including but not limited to loss of profits, data, or business opportunities arising from the use or inability to use our services or products.
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Our liability for any claim arising from our services or products, whether in contract, tort or otherwise, shall be limited to the total amount paid by the customer for the specific product or service that gave rise to the claim.
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Veritas Commerce Group Limited shall not be responsible for any damages or losses resulting from events beyond our control.
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This limitation of liability clause is intended to be enforceable to the maximum extent permitted by law in the UK and shall survive the termination or expiration of any agreement or contract between Veritas Commerce Group Limited and the customer.
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COMMUNICATIONS
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Information from Veritas Commerce Group Limited may be communicated in writing. When using the online store you agree that communication with Veritas Commerce Group Limited will be primarily electronic via email or online notifications.
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By accessing the Website you consent to electronic communication for contractual purposes, acknowledging that all contracts, notices and information provided electronically comply with legal requirements for written communication.
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INTELLECTUAL PROPERTY
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All content within our website unless declared otherwise, is either owned or licensed by Veritas Commerce Group Limited or used with permission from the rightful owner.
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When copying, reproducing, modifying, downloading in any form the contents of this website prior written permission is required from Veritas Commerce Group Limited.
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SAFETY WARNING
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Where appropriate our products come with safety warnings.You accept when ordering our products you will read the appropriate safety warnings on the packaging on our products and carry out the instructions and by so doing exclude us from liability.
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In particular where our products carry the label “Safety First - to avoid danger of suffocation keep away from babies and children. Do not use in cribs, beds, carriages or playpens. This bag is not a toy, please dispose of it carefully”. You accept that you will follow the advice given on the label.
In some of our products there are silica gels to prevent the deterioration of the natural high quality products. You accept that you will read the label that states that this is not food and is not to be eaten and will be disposed of in an appropriate way without providing a danger to young children.
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JURISDICTION AND LAW
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These terms and conditions are governed by English and Welsh law. Any claims or disputes relating to these terms and conditions shall be exclusively handled by the courts of England and Wales. Your statutory rights remain unaffected.
Veritas Commerce Group Limited reserves the right to revise and modify these terms and conditions. The terms and conditions on our website at the time of order will apply, except in the following circumstances:
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If changes are mandated by law or government, they may apply retrospectively to orders from our website or other platforms for our products.
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If Veritas Commerce Group Limited informs you of any changes to these terms and conditions before accepting your order. It is assumed that you have accepted the updated terms unless you notify Veritas Commerce Group Limited otherwise within seven (7) working days of receiving the goods.
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COMPLAINTS
We value customer feedback and handle complaints promptly and effectively. To raise an issue or file a complaint about an order, contact us via our email address with your order number and details.
ANTI-FRAUD MEASURES
In the event of an order being flagged as potentially fraudulent we may take additional measures to protect against unauthorised activity across all our platforms. This could include requesting our courier to return the goods to us and cancelling the order even after receiving the order confirmation email.
Our commitment to maintaining a secure shopping environment is paramount and we appreciate your understanding.